Packages not delivered after 30 days

1. If more than 30 days have gone by since your order shipped (excluding cases where the carrier’s site shows “delivered”), you qualify for a free replacement.

   • We’ll send out a new order with the same shipping speed you originally chose.

2. If your tracking status reads “delivered,” please contact your local post office

Wrong item delivered

1. If you received a completely different product than what was shown on our site:

   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.

   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.

   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it’s not weighted.

   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel it’s actually a size small.

2. We’ll create a replacement order using the same shipping option as your original purchase.

   • Simply send us three photos of the item from different angles so we can speed up your replacement.

   • You do not need to return the incorrect item.

Not satisfied with your purchase

1. Our Product Research Team spends significant time sourcing items based on market demand, trends, and quality.

2. We encourage you to research and confirm that the product meets your needs before placing an order.

3. Because operational costs are incurred at the time of purchase, all sales are considered final and refunds for change of mind cannot be granted.